9/21/2023 0 Comments Ai microsoft dynamics 2013![]() These are bots which are trained to answer customer queries in live chat. Microsoft Dynamics 365 AI for Customer Service provides organisations the ability to utilise virtual agents to answer queries and resolve issues. So what AI features are right there in Dynamics 365 that you might not be aware of? Virtual Agents Many of these features are already included in Dynamics 365 out-of-the-box at no additional cost. These features give Dynamics 365 users the ability to use data to guide their decisions and carry out informed actions. Power BI is equipped with a suite of features powered by cutting edge AI. The ‘network effect’ of a cloud based platform, such as Dynamics 365, enables organisations, even very small ones, to take advantage of artificial intelligence (AI), machine learning (ML) and other previously unachievable and expensive technologies.Ī lot of the AI features in Dynamics 365 are underpinned by Power BI (find out more about Power BI’s intelligence in our related article). There are many built in artificial intelligence (AI) features of Microsoft Dynamics 365 that you may not know exist.
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